Refund Policy
Last Updated: August 2026
At Reshaam, every order is carefully prepared and checked before dispatch. Please review the following policy before placing an order.
When a Refund Applies
Reshaam does not offer returns or refunds for reasons such as change of mind, preference, fit, colour variation caused by screen settings, or other non-defective product concerns.
A refund may be considered where:
- an eligible order is cancelled within the permitted cancellation period (see our Order Cancellation Policy);
- an order is cancelled by Reshaam;
- a confirmed order cannot be fulfilled; or
- applicable law requires a refund.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact Reshaam promptly through the contact details provided on our website. The request may be subject to verification, and photographs, videos, packaging details, or other reasonable evidence may be requested.
After verification, Reshaam may provide an appropriate resolution in accordance with applicable law.
Refund Processing
For an approved refund, the refund will be initiated within 5–7 business days through the original payment method. After initiation, the time required for the refunded amount to reflect in your account may vary depending on your bank, card issuer, UPI service, or payment provider.
Non-Refundable
Change-of-mind concerns (fit, colour, preference) are handled as size exchanges rather than refunds — please see our Exchange Policy.
Contact Us
For cancellation requests, damaged or incorrect product concerns, or questions regarding this policy, please contact Reshaam through the contact details provided on our website.